IBM Control Desk (ICD) is an integrated service management solution. ICD can function as a service desk for both internal IT assets and internal non-IT assets (such as facilities or fleet). ICD helps to improve IT performance by providing automation of processes and better visibility of service support functions, commitments, and measurements.

With IBM® Maximo® IT asset management software, you get both IT asset management (ITAM) and IT service management (ITSM) capabilities in 1 platform, a single point of user support and enterprise service management of information technology/operational technology (IT/OT) assets and …

IBM Control Desk unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software allows sharing and enforcement of best practices, inventory, resources, and personnel so that you can optimize the ...

2018年12月1日 · What is IBM Control Desk? Benefits of ICD. Architecture and TPAE Services of ICD. Planning and Installation including Clustering and HADR. Basic Configuration for multi-Organization and multi site setup. BIRT reporting with IBM …

2018年12月1日 · IBM Control Desk is a unified IT asset and service management software that provide a common platform for managing the IT Service Support Management set of tools. IBM Control Desk is complaint with ITIL foundation. The solution can be used as on-premise or SaaS (software as service) or VM image.

2014年4月28日 · Pete Morell, one of Interloc's Senior Maximo Consultants, will take you through the top ten reasons your IT department should consider IBM Control Desk (ICD) and how ICD can help IT in this new "on-demand" world.

2020年12月21日 · IBM and Altran are pleased to inform you that the newest IBM Control Desk, version 7.6.1.3, is available on December 18, 2020. It includes enhancements that expand the innovations delivered with version 7.6.1.2 and enable new scenarios to enhance collaboration and simplify user experience.

2020年9月21日 · Does anyone have an insight if/when IBM Control Desk (ICD) will be certified for TPAE 7.6.1.2? We're using both ICD and Maximo and are held back due to compatibility constraints. Thanks, Ruud

2018年12月9日 · Using ICD (IBM Control Desk), We can manage any types of devices in an enterprise. Devices could be Storage, Network, Servers, Mobiles, End-Points (Laptop, Desktps etc), Assets, Software Licences etc.

IBM Control Desk cuts through the clutter of multi-vendor and multi-platform environments, providing the IT service management (ITSM) needed to simplify support of users and infrastructures, reduce costs, and increase satisfaction via self-service, automated service management, and service desk processes.