With more than 35 years in the service industry, Ed Baklor has lots of stories. Maybe that is because he says he grew up as a leader in the story telling culture of The Walt Disney Company. Ed is now ready to share those stories with you - stories about Leadership, stories about Service Excellence, and stories about service when it was not ...

Service Excellence - it's all about the PEOPLE!

2022年3月31日 · He will report to Ed Baklor, JetBlue’s head of customer care and programs. In this role he will lead and support JetBlue’s best-in-class inflight team, ensuring new and current crewmembers have the tools and training to safely deliver and advance JetBlue’s award-winning hospitality on board every flight.

Email Ed at [email protected] if you are interested in having him speak about his journey and how he can help yours.

2023年4月10日 · Kogod School of Business alum Ed Baklor retired from the hospitality industry and immediately turned to a new project, launching Service is Bak to network and consult with his vast connections from AU and his career.

2021年8月9日 · Ed Baklor has been promoted to head of customer care and programs and is welcomed as the newest member of the airline’s senior leadership team. Ed previously held the role vice president,...

2017年3月21日 · According to Ed Baklor, chief commercial officer of LaGuardia Gateway Partners, of the 80 percent of travelers who check in via nontraditional processes, 40 percent use their phones. Image: Marisa Garcia