2024年2月15日 · Hey everyone. I'm new to Avaya CMS Supervisor. I'll explain my scenario here. I have 3 reports that I do daily with an interval of 1 hour. Is there a way to automate the extraction of those reports to CSV format and save them to a folder (override the file)? I can link that Excel file to the reporting one with formulas to extract what's needed.

2014年2月19日 · Hello all, I am needing to create an Avaya CMS report that will display all agents and what skills are assinged to each agent. (whether they are logged in or not) Column A would be the LOGID, Column B would be Skill 1, Columnd C would be Skill 2, etc. Would this be a realtime report or historical report? Which table (s) would I use to build the ...

2010年10月3日 · Hello, I use Avaya CMS Supervisor v13 and until recently, I thought I had the data in the agent tables sussed! That is, until someone asked me to produce an historical report for them that used data from 3 separate reports. One of the reports had a figure for AHT (Average Handling Time?), which I always took to be (I_ACDTIME + I_ACWTIME) / …

2011年4月27日 · Hi, I'm new to Avaya and trying to get my head around CMS reports. I'm trying to find out whether Abandoned calls are those calls which were dropped when the call reached an agent or if was once the call reached a skill? :confused: Any clarification would be …

2017年11月15日 · Ideally, a single report that i can output into Excel and use it as a Daily stats report for all of the teams that we work with. The inputs are by Dates (multiple if needed) and Agent Group in CMS. So yes, i am trying to merge them both into one report so that i can have a fully optimal CMS report for output.

2014年5月20日 · Subject: [IAUG Forums] - Avaya CMS Supervisor Error - Changing Agent Skills I have a user in CMS Supervisor for whom I granted write access to a number of skills that he is attempting to staff agents.

2011年1月10日 · the following actions and retest CMS Supervisor to see if the problem has been resolved: 1. Reboot the computer. 2. Delete the Avaya CMS Supervisor \Cache subdirectory located under the installation directory. (see above for instructions on finding the location of the Cache directory) 3. Uninstall and reinstall Avaya CMS Supervisor 4.

2012年7月11日 · We are building a new datawarehouse department and staging different source information. Can somebody help me understand the difference between Avaya ECHI and Avaya CMS? purpose, difference... etc. Thanks in Advance.

2008年12月11日 · I would just like to know if there's an audit log to look into wherein all changes in Avaya CMS Supervisor are tracked. Basically, I'd like to keep track/log al

2011年2月10日 · run Avaya CMS Supervisor, or if a component fails to start, it may be a result of some elements not being properly entered into the Windows registry. To fix this problem, complete the following steps: 1) Navigate to the CMS Supervisor installation directory. (by default,the installation directory is C:\Program Files\Avaya\CMS Supervisor R16)