Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.

2024年6月21日 · Interactive voice response (IVR) is an automated telecommunication technology that interacts with callers through voice or touch-tone input. It uses pre-recorded messages, speech recognition, and dynamic menu options to guide users to desired information or services. IVR systems can: IVR acts as a virtual receptionist.

2024年11月2日 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it...

Interactive voice response, or IVR, is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent. IVR is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.

2024年12月19日 · Explore 15 types of IVR systems revolutionizing call centers: from basic routing to AI-powered solutions, tailored to meet customer needs and boost efficiency.

Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on …

2025年2月13日 · Interactive Voice Response (IVR) is pivotal to call center success, particularly for inbound communications like customer service. It keeps calls organized, directing customers to the right person or department with ease.

IVR (Interactive Voice Response) software is a vital technology for businesses looking to enhance customer service, automate repetitive tasks, and streamline communication processes. As part of a comprehensive business phone system, it enables callers to interact with a system via voice commands or keypad inputs, providing a seamless and ...

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by ...

2023年4月3日 · Interactive voice response (IVR) is a voice-over-internet-protocol (VoIP) technology that helps callers access information or technical experts to resolve concerns. It’s best for businesses and contact centers that experience high call volumes and are looking to reduce wait time while improving quality service.