ServiceNow Customer Support Solutions takes your customer service to the next level while controlling operating costs with AI-Powered self-service. Key benefits include: Using AI to streamline the flow of work within your customer operation teams. Equipping your agents with GenAI infused tools to quickly resolve customer requests.

2025年2月27日 · We conducted two Comparative Mean Opinion Score (CMOS) studies using the Expresso dataset to assess the naturalness and prosodic appropriateness of generated speech for CSM-Medium. Human evaluators were presented with pairs of audio samples—one generated by the model and the other a ground-truth human recording.

ServiceNow CSM helps you solve customer problems by bringing front, middle, and back offices together, proactively addressing customer issues, and enabling self-service through automation. Watch bite-sized videos instantly

Connect the entire organization to address customer needs quickly and proactively. Deliver effortless customer experiences and desired outcomes every time.

Customer Service Management (CSM) Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity. Watch Demo Get Data Sheet

Streamlining customer operation teams by using AI that provide end-to-end visibility to all stakeholders. Equipping customer service agents with GenAI infused tools to resolve customer requests quickly. Engaging customers with their preferred communication channels to automate resolution and reduce customer effort.

2025年3月13日 · CSM (Conversational Speech Model) is a speech generation model from Sesame that generates RVQ audio codes from text and audio inputs. The model architecture employs a Llama backbone and a smaller audio decoder that produces Mimi audio codes. A fine-tuned variant of CSM powers the interactive voice demo shown in our blog post.

Generate from CSM 1B (Conversational Speech Model). Code is available on GitHub: SesameAILabs/csm. Checkpoint is hosted on HuggingFace. Try out our interactive demo …

CSM (Conversational Speech Model) is a speech generation model from Sesame that generates RVQ audio codes from text and audio inputs. The model architecture employs a Llama backbone and a smaller audio decoder that produces Mimi audio codes. A fine-tuned variant of CSM powers the interactive voice demo shown in our blog post.

CSM (Conversational Speech Model) 是由 Sesame 团队于 2025 年开发的对话语音模型，旨在通过自然、连贯的语音生成技术提升语音助手的情感交互能力。 该模型基于多模态学习框架，结合文本和语音数据，采用端到端的 Transformer 架构直接生成自然且富有情感的语音，可 ...