CA Service Desk Manager - Broadcom Inc.
Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk.
CA Service Management - Broadcom Inc.
CA Service Management is a robust enterprise class IT service management solution verified across 12 ITIL® processes by Pink Elephant. The solution is anchored by a modern and intuitive service desk featuring an innovation-award-winning user experience that allows analysts to work more naturally, to manage incidents faster and deliver better ...
The CA Technologies portfolio of IT service management (ITSM) solutions is a fully integrated software portfolio, available on-premise or on-demand, which helps an IT organization address challenges such as improving service levels, controlling costs, and mitigating risk exposure.
国内很多ITSM用户为何会抛弃四大（BMC、IBM、CA、HP），国内有落地的ITSM …
之前建设4大的itsm系统（ibm、bmc、hp、ca），由于架构传统，功能模块固化，加之受到国产化政策的影响，研发和技术支持中心已撤出中国，企业基本不考虑再续费或升级。
ITSM四大管理工具的比较 - CSDN博客
2010年7月5日 · 本文对比了ibm、hp、bmc和ca在it服务管理（itsm）工具方面的特点。 IBM的Tivoli强调技术平台和“工具顾问”来支持ITIL流程；HP的OpenView扩展到应用和业务流程管理，收购Peregrine寻求产品互补；BMC的Remedy解决方案以灵活性和定制性著称；CA则注重完整性、 …
CA Service Management delivers a modern, self-service experience to access knowledge, collaborate, resolve issues, request services, and manage IT assets. Support analysts can use an innovative team-approach for resolving issues. Robust change management and optional IT asset management help reduce business risk and costs.
CA Service Management is PinkVERIFY certified on twelve ITIL processes and provides comprehensive support for incident, request, problem and knowledge management, all of which are underpinned by robust change and configuration
Broadcom CA Service Management Reviews, Ratings & Features …
Read the latest, in-depth CA Service Management reviews from real users verified by Gartner Peer Insights, and choose your business software with confidence.
CA IT服务管理（ITSM）解决方案 - KMPRO
2006年11月17日 · CA独特的流程图是CA Service Management Accelerator的战略组成部分，能够将人力、流程和技术统一起来，共同实现IT服务目标。CA Service Management Accelerator支持ITSM流程的标准化和自动化，能够优化ITIL流程，以较低的成本提供稳定、优质的服务。
CA公司ITSM解决方案：让IT和业务“手牵手”
CA公司的ITSM解决方案可是全方位的，包括企业架构管理、安全、存储、可用性和性能管理、作业优化、流程管理、网络&系统管理、应用和数据库管理、桌面服务器管理、通用服务和智能化管理等多个方面。 CA公司对ITIL的支持体现在其产品和最佳实践库中，包括对服务级别管理、可用性管理、容量管理、财务管理、IT服务持续性管理、服务提供、服务支持、发布管理、配置管理、问题管理、变更管理和事件管理等方面的支持。 定义战略：明确ITSM的目标和方向，就像航海 …