2018年4月13日 · Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants. Inspired by her namesake, our Emma can help you find the immigration information you ...

2024年12月18日 · Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent. Automated Help —Our new speech-enabled phone system answers general questions 24 hours a day.

2015年12月2日 · U.S. Citizenship and Immigration Services launched a virtual assistant named “Emma” today on uscis.gov, allowing customers to quickly find accurate information. She answers questions in plain English and navigates users to relevant USCIS web pages.

2024年9月30日 · Today, I will introduce how to use the Ask Emma feature on the USCIS website. It’s a relatively convenient tool that allows you to connect to a live USCIS customer service agent. You’ll see a blue icon at the bottom right corner. We directly choose the last option: "Connect to …

2015年12月2日 · Getting Emma’s help is easy: just click on "Ask a question" in the upper right corner of one of our Web pages and type a question into her chat window. Emma will respond in writing, and if you click the speaker icon, she’ll talk to you.

2015年12月4日 · Ask Emma is a feature of the USCIS website which enables users to type in immigration questions, and get answers without having to search the USCIS website.

2019年5月16日 · Our virtual assistant Emma is helping answer your questions in real-time. She answers more than one million questions each month. Check out Emma today: https://www.uscis.gov/emma

2022年10月10日 · USCIS has a chatbot “Ask Emma” that can provide information and can connect you to an agent. Ask Emma provides essentially the same service as calling the Contact Center, but it is a more streamlined experience.

2023年10月6日 · Chatting with Emma is Easy. Getting Emma’s help is easy: just click the “Need Help? Ask Emma” link in the upper right corner of the page or the “Need Help” icon on the bottom of some pages. Emma works on desktop and laptop computers and mobile devices.

2023年3月8日 · “Need Help? Ask Emma” invites users to come to Emma with their questions. Upon clicking on Emma’s icon, users are greeted with a list of frequently asked questions (FAQs) and are presented with the opportunity to click the FAQ that matches their question or to ask Emma a question if their question does not match any of the provided FAQs.