Discover how enterprises are transforming IVRs (Interactive Voice Response) with Gen AI, LLMs (Large Language Models), new advancements in NLP (Natural Language Processing) and increasing IVR Call Containment as well as Call Deflection.

2023年9月15日 · The most advanced organizations are now building conversational AI and natural-language-understanding (NLU) technologies into their IVR systems. That’s paving the way for humanlike conversations with an automated agent that understands the customer’s intent and can offer a speedy and friendly resolution.

交互式语音应答 (ivr) 是一种自动电话系统技术，利用该技术，呼叫者无需与真人客服交谈，即可接收或提供信息，或使用语音或菜单输入提出请求。ivr 由预先录制的消息传递或文本转语音技术提供支持，并具有双音多频 (dtmf) 接口。

2024年2月12日 · AI in IVR is the integration of Artificial Intelligence with Interactive Voice Response systems, enhancing them with capabilities like natural language processing (NLP) and advanced voice analytics to understand, interpret and respond to callers in a more human, nuanced and efficient way.

2024年6月3日 · Advanced conversational AI and large language models (LLMs) can enhance IVR capabilities. This post explores building IVR system using technologies like Retrieval Augmented Generation (RAG),...

Transform your call-handling process with PlayAI's AI-powered IVR. Automate call routing, provide instant responses, and direct callers to the right department, improving customer experience. Reduce wait times, manage high call volumes, offer 24/7 service, and cut operational costs. No more waiting for customers on hold.

2018年4月25日 · 今天我们就拿呼叫中心的一个常用必备功能——ivr（自动语音应答）来解释，从发生在ivr身上的变化来看智能化和自动化的区别。 全天候自动化： IVR提供7×24小时服务。

Grate AI IVR to elevate your customer service with instant, intelligent interactions. Enhance brand trust with our AI IVR system, ensuring consistent and reliable customer service. Instant, personalized interactions build a loyal customer base and solidify your brand's reputation. Establish trust in the corporate brand. How it works? 1.

2024年12月9日 · AI IVR (also referred to as conversational IVR) represents the next evolution of automated call handling. It integrates artificial intelligence into IVR systems to improve their capabilities and functionality.

2025年2月11日 · IVR or Conversational IVR, a part of AI is an automated phone system that interacts with the callers. By utilizing the voice prompts and touch-tone inputs, IVR works on routing calls to the appropriate recipient. Even, IVR AI is capable of extracting information from the user and then providing info as per their queries.