2017年6月16日 · A CRO, also known as a Complaint Resolution Official, is a person that works for the airlines that is an expert in, and in dealing with, the Air Carrier Access Act, also known …

The ACAA is a federal statute passed in 1986 to ensure people with disabilities can fly easily and without facing discrimination. 14 CFR Part 382 outlines how airlines should implement this …

MedAire's CRO Assist is an essential support system for airlines serving the United States, ensuring that regulatory compliance and superior customer service are delivered hand in …

Any passenger with a complaint of alleged violations of the Air Carrier Access Act (ACAA) rules is entitled to communicate with a CRO. The CRO has authority to resolve complaints on behalf …

2011年9月14日 · As a foreign carrier, you must make a CRO available at each airport serving flights you operate that begin or end at a U.S. airport. You may make the CRO available in …

The CRO must be accessible via a TTY for passengers who are deaf or hard of hearing. If a passenger with a disability, or someone on behalf of a passenger with a disability, complains …

2025年1月23日 · Resolution Officer (CRO), including what they do and how to contact one. • CROs are trained professionals who assist with disability -related complaints and have the …

2024年11月27日 · The Air Carrier Access Act (ACAA) ensures that people with disabilities are treated fairly when they travel by plane. This law protects them from discrimination. Airlines …

The ACAA is a powerful tool for ensuring equitable treatment in air travel. By understanding your rights and knowing how to advocate for them, you can make your travel experience safer and …

The ACAA is a U.S. federal law that gives you the right to bring your service dog in the plane cabin on all flights to, from, and within the United States. The ACAA, along with HUD’s …