Mandated Reporters should call 311 in NYC or call the SCR's Mandated Reporter hotline directly at 1(800) 635-1522. If the child is in immediate danger, call 911. If the SCR believes the report warrants an investigation, the SCR will direct ACS to begin a child protective investigation..

As always, our staff remain available to you by phone and e-mail. Service of Legal Papers on ACS. ACS accepts service in person and through email service. Please scan and email subpoenas to [email protected]. Receipt will be acknowledged via email.

To find services in your area, we encourage you to call the Support Line at (212) 676-7667 or email [email protected]; Be cautious when leaving children with caregivers. Learn more for tips on choosing a safe caregiver for your child. Is your teen acting out? Contact the ACS Family Assessment Project (FAP) in your borough for help.

Contact ACS Prevention Helpline (phone #: 212 676-7667, e-mail: [email protected]) or see this Provider Directory for information and referral resources. Family Assessment Program (FAP) works to strengthen families, reduce conflict, and connect your family to many services that provide ongoing support in your community.

ACS Child Abuse & Neglect Hotline: (800) 342-3720. Serves all five New York City boroughs. Services Include:

Representatives are available to help Monday through Friday 8:30am-4:30pm. If you know a family that could use support, please ask them to call the OCFS H.E.A.R.S. family line at 888-554-3277. New York City Administration for Children’s Services (ACS) – A variety of resources and information can be found on this page.

Call 311 and Ask About Prevention Services in Your Community. ACS can help you find local family support in every NYC neighborhood. ACS preventive services are voluntary and available to your family whether or not you have an open ACS case. Using ACS services is not the same as having an open investigation with Child Protective Services (CPS).

You can report suspected child abuse, neglect, or maltreatment of children under the age of 18 and living in New York State or those in the care and custody of the Administration for Children's Services (ACS). The New York State Central Register will direct your report to the appropriate local child protective agency for investigation.

If you suspect a child may be the victim of any type of abuse or neglect, please call the NYS Child Abuse Hotline anytime at 1-800-342-3720. If a child is in immediate danger, call 911.

Contact our coding hotline services with questions related to CPT, HCPCS, and ICD-10 coding, as well as other billing-related issues. Get your coding questions answered through the ACS coding hotline.