Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.

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2024年11月2日 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.

Interactive voice response, or IVR, is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent. IVR is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.

Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers call an organization's customer service number, they hear a recorded voice asking them to choose from a series of options, like language or department.

2024年11月1日 · IVR helps call centers deflect incoming calls, answer customer questions immediately, and free up agents to handle urgent, complicated matters. In this guide, we’ll detail the benefits of IVR and how you can use it to provide more efficient service to your callers.

2025年1月14日 · IVR (Interactive Voice Response) is an automated phone system feature that allows callers to provide or receive information and complete requests using voice or keypad buttons (DTMF), without the need to speak to a live agent.

2025年1月27日 · An IVR (Interactive Voice Response) is an automated telephone system that interacts with users through voice and DTMF (Dual-Tone Multi-Frequency) dial tones.

2025年2月13日 · IVR is the automated voice you hear when you call a business, guiding you through menu options like ‘’Press 1 for sales or ‘‘Press 2 for customer support.’’ But at its core, it’s an innovative technology that allows you to handle large volumes of calls automatically.

Interactive Voice Response (or IVR systems) software accepts caller input, either voice or touch-tone, in response to pre-recorded prompts, and provides programmed responses. The responses can range from simple call routing to complex actions...