The following PROC SURVEYSELECT statements select a probability sample of customers from the Customers data set using simple random sampling. title1 'Customer Satisfaction Survey'; proc surveyselect ...

transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT methods rely on surveys, capturing feedback from only a small, often biased sample of customers. iCSAT ...

DBRL was 29 percent above the U.S. average for satisfaction with library services; 55 percent over the U.S. average for ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.