Customer service tools help small businesses manage customer inquiries more effectively. Choosing the right tool depends on ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Klarna - one of the highest profile fintech companies on the planet, recently announced that their AI customer service tools are able to do the work of roughly 700 employees. Many other companies ...

the Toyota Mobile Shopping Tool is an on-device application that delivers an on-the-go shopping experience, with an emphasis on customer service. Customers can browse a mobile catalog of 16 Toyota ...

Opinions expressed by Forbes Contributors are their own. Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service ...