This award recognises the brands that are demonstrating excellence in the delivery of customer experience. From the introduction of a new process, initiative, approach or technology innovation, we ...

and more than half of customers who recommend a brand do so because of the customer experience (versus other factors, such as price or product), research has found. However, many companies fail to ...

Those maps provide a wonderful set of visual cues to the customer-experience and performance-chain lessons we can all apply to our businesses. Every company has a performance chain—the tangible and ...

Internally, organisations that reward excellence can build happy and motivated teams where job satisfaction ... with “every industry sees a potential price bump for providing a positive customer ...

This focus on customer experience is the raison d’etre behind ... role in developing and promoting a culture of service excellence. SM Store managers undergo leadership development programs ...

Mecca was one of five brands to maintain a top 10 placement consistently since 2021, alongside Bendigo Bank, Bunnings, ...

Philippines 2024 brought together industry leaders, innovators, and professionals to celebrate and explore the best practices shaping customer experience. Held on Friday, November 8, 2024, from 6 PM ...

Dubai, UAE – Dubai Chambers has successfully hosted the Service Excellence Seminar to empower private sector companies to ...

In a significant milestone, MR.DIY Philippines has received the prestigious Bagwis Awards at Gold, Silver, and Bronze levels across multiple regions in October 2024.  This achievement underscores the ...