We are arriving by cruise into Steinwerder terminal at 8am and I have pre booked tickets with an arrival time for 9:30 -10:00. If there are delays with the shuttle into the centre and we are past 10:00 will we be turned away? I’m travelling with my elderly parents and whilst we plan to leave the ship as soon as we can. I don’t want to be constantly hurrying them up, I’m not planning on rocking up hours late but rather than totally stress about anything it would be good to know if there is some leniency in these situations.
答:
I found the staff very accommodating. They set times so everybody can enjoy the experience. Try calling them when you arrive, or send an email in advance telling them about the …
I found the staff very accommodating. They set times so everybody can enjoy the experience. Try calling them when you arrive, or send an email in advance telling them about the issue. I'm confident they'll work with you.
If we get a vip deal with a hotel do we still also need to book a time slot or can we go when we like? All time slots are booked for the summer period we could visit so we are trying to work out if this is a different way to get in.
答:
You can always go when you like but there is inevitably a waiting time associated with this mode of entry and only limited no. of tickets blocked for spontaneous visitors. Any online …
You can always go when you like but there is inevitably a waiting time associated with this mode of entry and only limited no. of tickets blocked for spontaneous visitors. Any online ticket purchase requires blocking a window of time for entry. For VIP deal with hotel, it is best to ask the particular hotel to arrange your time of visit for you.
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